KLM cancellation policy

KLM Cancellation Policy: A Guide for Travelers

KLM Royal Dutch Airlines is the flag carrier airline of the Netherlands. Headquartered in Amstelveen, KLM operates flights to over 130 destinations worldwide. As one of the oldest airlines still operating, KLM has a long history dating back to 1919. With a large global network, KLM transports millions of passengers each year. Naturally, flight cancellations and changes in travel plans are common occurrences that affect many KLM customers. KLM cancellation policy and refund policies are important for travelers to understand in case they need to cancel or change KLM flight bookings. This article will provide an overview of KLM cancellation policy, terms for refunds or rebooking, and tips for managing cancellations smoothly.

KLM Cancellation Policy Basics

KLM offers travelers the flexibility to make changes or cancellations to flight bookings, subject to fare rules and conditions. In most cases, KLM tickets are refundable if the cancellation is made before the scheduled departure. However, cancellation fees and penalties may apply depending on the fare type.

The main factors that determine KLM’s cancellation policy rules are:

  • Fare class purchased: Economy, Premium Economy, Business, or First
  • Fare type and conditions: Refundable, Semi-flexible, Non-flexible
  • Timing of cancellation: Days or hours prior to departure
As a full-service airline, KLM has a range of fare products with varying degrees of flexibility. Lower-priced fares often come with more restrictions and higher cancellation penalties. Higher-priced flexible fares have more lenient cancellation terms.

Cancellation Rules by Fare Type

Here is an overview of KLM’s cancellation policy rules for the main economy and business class fare types:

Refundable Fares

  • Fully refundable before departure
  • Cancellations can be made up to 4 hours before departure
  • Only ticket costs are refunded, no fees or surcharges

Semi-Flexible Fares

  • Refunds issued as a voucher valid for 1 year if canceled over 24 hours before departure
  • Refunds with a fee applied if canceled under 24 hours before departure
  • Date/route changes allowed for a fee

Non-Flexible/Basic Fares

  • Non-refundable in most cases
  • Voucher issued if canceled over 24 hours before departure, valid for 1 year
  • Big cancellation fees apply if canceled under 24 hours before departure
  • Date/route changes not allowed

Full-Flex Business Fares

  • Fully refundable before departure
  • Last-minute cancellations accepted
  • Ticket and fee refunds issued
  • Unlimited date/route changes allowed

How to Get a Refund for a Canceled KLM Flight?

  • Cancel booking through KLM’s website or mobile app using your e-ticket number. This is the fastest and easiest way.
  • If booked through a travel agent or third party, contact them to request cancellation.
  • For bookings made directly with KLM, call their customer service if unable to cancel online.
  • Once KLM confirms the cancellation, the refund will be issued to the original form of payment.
  • Refund timeframes can take 6-8 weeks, longer for certain credit card payments.
If canceling under 24 hours before departure, cancellation fees of €75 apply for economy tickets and €125 for business. Emergency medical situations are exempt from short-notice cancellation fees.

Rebooking Canceled Flights

Instead of a refund, KLM also allows changing the dates or routing on an existing booking as an alternative to cancellation. Re-booking is subject to fare rules but generally has lower fees than a full cancellation. Basic economy tickets carry large rebooking penalties or are non-changeable. Travelers can rebook canceled KLM flights by:
  • Rebooking on KLM’s website or app available for most fares
  • Call KLM flight at +1-866-609-1576 or +1 (800) 618-0104, Reservations to make the date or route changes
  • Paying any applicable rebooking fees and fare differences
  • New travel must be completed within 1 year of the original booking
Pro Tip: For nearby European destinations, consider rebooking your KLM flight to an alternative city for more flexibility. Or rebook the dates to avoid seasonal price spikes.

Managing Cancellations with KLM

To make the cancellations and refund process go smoothly when booking with KLM, keep the following tips in mind:
  • Understand the fare rules and cancellation terms at booking. Flexible fares are recommended if plans may change.
  • Act quickly if need to cancel – fees rise closer to departure dates.
  • Cancel bookings online when possible, as wait times can be long for customer service.
  • Have your e-ticket number and booking details ready when contacting KLM.
  • Book with a credit card for added refund protection.
  • Purchase travel insurance for covered reasons if canceling basic non-refundable fares.


What is KLM’s cancellation policy?

KLM’s cancellation policy depends on the type of ticket fare purchased. Tickets can be fully refundable, semi-flexible, non-refundable, or business flex fares. Each has different rules for canceling flights and getting ticket refunds.

When can I cancel my KLM flight?

For refundable fares, you can cancel up to 4 hours before departure. Other fares require canceling 24+ hours in advance to get a voucher or refund with fees. The earlier you cancel, the lower the penalties.

How do I cancel my KLM flight booking?

You can cancel KLM flight bookings on their website/app using your e-ticket number. You can also call KLM customer service. If booked via an agent, contact them to handle the cancellation.

Will I get a refund if I cancel my KLM flight?

Refundable fares allow full refunds. Other fares give vouchers or charge cancellation fees. Basic economy has steep fees if canceling under 24 hours before departure.

Can I rebook instead of canceling my KLM flight?

Yes, most KLM fares can be rebooked to new dates or routes for a fee instead of fully canceling. This provides more flexibility for changing travel plans.

How long does it take to get a KLM refund?

KLM refunds can take 6-8 weeks to process after cancellation is confirmed. Timeframes vary by original payment method. Book with a credit card for faster processing.

Does KLM offer any flexible booking options?

KLM has refundable and semi-flexible fares to choose from if plans may change. Higher flexibility costs more but allows easier cancellations. While flight changes are never ideal, KLM aims to make the process manageable for customers impacted by cancellations. Their Book with Confidence policy provides fare options to suit different travel needs. Checking the latest cancellation policies before booking can make a big difference in getting refunds in case plans need to change.


Disclaimer: Flightaura.com is a third-party OTA (Online Travel Agency) for booking flight tickets at an affordable price. So, we are responsible for informing you that the information shown on the site is gathered from multiple online and offline sources. In addition, the airfares and deals shown on the site are subject to change and can be removed

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