Emirates Cancellation Policy

Emirates Airlines Cancellation Policy: A Complete Guide for Hassle-Free Refunds and Modifications

Emirates Airlines, one of the world’s premier international carriers, knows that plans may alter suddenly for a variety of reasons. To assist consumers in such instances, Emirates has created a thorough cancellation policy that addresses many eventualities, allowing passengers to amend their plans or claim refunds easily. This article tries to clarify Emirates Airlines’ cancellation policy, highlight critical exceptions, and walk through the refund request procedure.

General Emirates Airlines Cancellation Policy Guidelines

Emirates Airlines permits ticket cancellations within specified deadlines, depending on the fare rules attached to the booking. Generally, refunds are granted after deducting applicable administration fees and fare differences between original and modified itineraries. Some key points regarding general cancellation guidelines include:

  • Timeframe: Most Emirates tickets can be canceled until midnight of the day preceding departure (local time). However, certain promotional fares may have shorter cancellation windows.
  • Fees: Administration charges range from $50 – $200 per ticket, depending on destination and fare category. Additional penalties might apply for last-minute cancellations or modifications made less than 24 hours before scheduled departure.
  • Currency Conversion: Refund amounts are calculated based on the exchange rate prevailing at the time of processing. If currency fluctuations result in discrepancies exceeding 5%, adjusted values will be utilized.
  • Taxes and Charges: Government taxes, airport fees, and carrier-imposed surcharges paid initially are partially or fully refundable, depending on jurisdictional regulations and individual agreements.

Cancellation Fees and Refunds

Emirates Airlines has distinct cancellation fees and refund policies tied to three primary fare categories: Saver, Flex, and Flex Plus.

  • Saver Fares: These are Emirates’ most economical fares, but they also have the strictest cancellation policies. For example, suppose you need to cancel a Saver fare ticket.
  • Flex Fares: Flex fares provide greater flexibility regarding cancellations and changes. With these fares, you can typically cancel your ticket and receive a refund minus a cancellation fee. The fee varies based on the route and the timing of the cancellation. However, for more details, contact Emirates Airlines customer services at +1 (800) 777-3999 or +1-866-609-1576.
  • Flex Plus Fares: As the name suggests, Flex Plus fares offer the highest level of flexibility, including more lenient cancellation policies.

It’s essential to review the specific fare rules associated with your ticket at the time of booking, as these rules can change periodically.

Special Circumstances and Waivers

Emirates Airlines acknowledges extraordinary situations beyond travelers’ control, thus offering waivers or exemptions from usual cancellation policies under specific conditions. Such instances comprise:

  • Death or Serious Illness: Full refunds or date changes are allowed for immediate family members experiencing sudden death or serious illness requiring hospitalization. Supporting documentation must be provided.
  • Political Instability or Natural Disasters: Customers unable to commence travel due to civil unrest, warfare, terrorist attacks, or natural calamities affecting their origin/destination cities can seek partial or complete refunds.
  • Travel Advisories: When government authorities issue official warnings discouraging non-essential travel to specific regions, Emirates may relax cancellation policies for affected passengers.

However, to qualify for these exceptions, individuals should submit requests accompanied by pertinent evidence within seven days of becoming aware of the situation.

Steps to Request a Refund from Emirates

Follow this simple procedure to cancel your Emirates booking and claim a refund:

  • Log in to your Emirates Account: Visit emirates.com and sign in using your Skywards number or booking reference. Alternatively, utilize the ‘Manage My Booking’ feature accessible from the homepage without logging in.
  • Initiate Cancellation: Locate your upcoming trip and click ‘Cancel’ next to the respective flight segment(s). Confirm the deletion by hitting ‘Yes, delete my booking.’ Remove all segments before proceeding to the next stage.
  • Apply for Refund: After finalizing cancellations, depending on the initial payment method, opt for automatic credit card refunds or manual bank transfer claims. Supply necessary banking details for wire transfers.
  • Wait for Verification: Refund applications take up to 48 hours to process. Upon approval, expect funds to reach your designated account within ten business days for credit cards and three weeks for bank transfers.

Note: Emirates cannot directly issue refunds for tickets bought via third-party agencies or consolidators. Instead, contact these entities for assistance at +1 (800) 777-3999 or +1-866-609-1576 to cancel and claim reimbursements.


Emirates Airlines’ cancellation policy offers flexible options for passengers seeking modifications or refunds amidst evolving travel plans. Being well-informed about this framework helps you navigate the process smoothly, saving time, effort, and potential frustration by familiarising yourself with key components of Emirates Airlines’ cancellation policy.

Emirates Faq’s

What is the cancellation fee for an Emirates Saver fare ticket?

The cancellation fee for an Emirates Saver fare ticket can vary depending on your route and the timing of your cancellation, but it is generally quite high. Saver fares are the most restrictive fare type, and you may forfeit most or all of the ticket cost if you need to cancel. If you think you may need to cancel, it’s best to review the specific fare rules for your ticket before booking with their customer care at +1 (800) 777-3999 or +1-866-609-1576.

Can I get a refund if I cancel my Emirates Flex fare ticket?

Yes, with an Emirates Flex fare ticket, you are eligible for a refund minus a cancellation fee if you need to cancel your flight. The cancellation fee amount depends on your route and when you cancel, but Flex fares provide more flexibility and lower fees compared to Saver fares.

Are there any situations where Emirates may waive cancellation fees?

Emirates may waive cancellation fees in certain extenuating circumstances, such as medical emergencies, the death of an immediate family member, or major travel disruptions caused by factors like weather or security events. Also, proper documentation is usually important to qualify for a fee waiver.

Will I lose my frequent flyer miles if I cancel an Emirates flight?

Canceling an Emirates flight may impact your accrual of frequent flyer miles or tier status in the airline’s Skywards program or a partner program. Be sure to check the specifics, as policies can vary. However, in some cases, you may be able to have your miles re-credited after cancellation.

Related Blogs:

Scroll to Top