Hawaiian Airlines Cancellation Policy

Hawaiian Airlines Cancelation Policy: A Complete Guide

When booking travel, it’s always advisable to review an airline’s cancellation and change policies in advance. This allows you to understand any fees or restrictions if modifications become necessary. For Hawaiian Airlines flights, the cancellation policy balances flexibility with certain penalties aimed at recuperating costs.

In this comprehensive guide, we’ll explain Hawaiian Airlines cancellation Policy, including charges, refund eligibility, making changes online or by phone, and tips for avoiding issues when amending your booking. Having a clear picture of the policies enables travelers to make informed decisions when purchasing tickets and manage any required cancellations smoothly.

Hawaiian Airlines Cancellation Fees and Rules

Hawaiian offers various airfare types, with differing rules and fees related to cancellations:

  • Refundable Airfare: Most flexible, permitting cancellations for a $200 fee. Refunds provided.
  • Discount Airfare: $200 cancellation fee if done more than 24 hours before departure. Credit for future use issued.
  • Inter-Island Promotional Airfare: $25 fee for cancellations more than 24 hours out. Credit provided.
  • First Class Refundable Airfare: $200 cancellation fee. Refunds issued.
  • First Class Discount Airfare: $200 cancellation fee. Future travel credit only.

Across fare categories, no changes are allowed within 24 hours of departure. Name changes and itinerary modifications incur $200+ fees as well. Carefully review terms and conditions.

How to Cancel a Hawaiian Airlines Flight Online?

  1. Access your reservation through the “Manage Reservations” section.
  2. Select your itinerary and click Cancel Reservation.
  3. Choose flights to cancel and follow the prompts to confirm details.
  4. Review disclosed cancellation fees and accept to complete cancellation.
  5. Any refund or credit value will be shown and processed accordingly.

The online system will guide you through assessing any penalties based on the fare rules and facilitate appropriate refunds or future travel credits.

Canceling a Hawaiian Airlines Flight by Phone

  1. Call Hawaiian Airlines at +1-866-609-1576 or +1 (877) 426-4537 to reach the call center.
  2. Provide your reservation or confirmation code and details.
  3. The representative will explain the fare rules and any cancellation fees.
  4. Request a refund or travel credit based on your fare type.
  5. Confirm cancellation and next steps verbally with the agent.

Having your flight and booking information on hand streamlines assisting you through the cancellation process with the phone customer service team.

Refunds and Future Hawaiian Flight Credits

  • Refundable Tickets to original payment form after fees deducted.
  • Tickets Canceled more than 24 hours before flight receive a credit for future travel.
  • Tickets with canceled flights by airline qualify for a refund.
  • Non refundable fares forfeit remaining value if canceled.
  • Credits valid for 1 year on Hawaiian Airlines only.
  • Refunds take 7-10 days to process after confirmed cancellation.

Understanding the outcomes before canceling sets expectations on recuperating ticket value based on the fare rules.

Change and Rebooking Hawaiian Airlines Policy

  • Applicable fees based on original fare rules apply.
  • Rebooking must happen before scheduled departure within ticket validity.
  • Fare increases require additional payment for new flights.
  • Directed flight changes initiated by the airline allow same-day rebooking without fees.
  • Refundable fares recoup value as a refund after fees are deducted.
  • Non-refundable tickets retain value as future travel credit on Hawaiian Airlines only.
  • No changes permitted after the original scheduled departure.

Reviewing rebooking policies prepares travelers to adapt travel dates when necessary.

Tips for Changing Hawaiian Airlines Flights

  • Understanding the cancellations or change terms for your specific ticket before purchase.
  • Make cancellations and changes as early as possible to maximize rebooking options.
  • Have new flight choices already researched in advance for rebooking ease.
  • Book refundable fares for the most flexibility if plans are uncertain.
  • Provide necessary documentation if exceptions are warranted for extreme situations.
  • Accept that lowest-priced fares offer the least flexibility for changes and cancellations.

While not extremely generous, Hawaiian Airlines offers reasonable modification policies compared to ultra-low-cost airlines. But reviewing ticket specifics at booking and acting promptly when required optimizes managing needed cancellations or changes.


Is it possible to cancel a Hawaiian Airlines flight?

Yes, it is possible to cancel a Hawaiian Airlines flight, but the possibility and costs of doing so depend on the fare type, reservation time frame, and specific circumstances. Please consult the cancellation policy for more information.

Will I receive a refund if I cancel my Hawaiian Airlines flight?

If you cancel your flight within 24 hours of booking and your departure date is at least 7 days away, you can receive a full refund, minus any applicable taxes and fees. Otherwise, the refund amount depends on the fare type and specific circumstances.

Do I need to pay a cancelation fee when canceling a Hawaiian Airlines flight?

Yes, a cancelation fee may apply, depending on the fare type, reservation time frame, and specific circumstances. Standard fees range from $100 to $200 per direction, but same-day cancelations have a flat rate fee structure ranging from $50 to $100 per direction.

Does Hawaiian Airlines offer a same-day change or standby policy?

Subject to availability, Hawaiian Airlines offers a same-day change policy that allows guests to catch earlier flights or upgrade their experiences at discounted rates. Similarly, passengers can join the standby list and try to grab an open seat on an earlier flight without paying a fee. However, fare differences and a same-day change fee may apply.

Are there any circumstances where Hawaiian Airlines will waive cancellation fees?

Yes, Hawaiian Airlines may waive cancelation fees in certain situations, such as military orders or deployments, medical emergencies, and death in the immediate family. In these cases, proper documentation must be submitted to support the request.

Has Hawaiian Airlines updated its cancellation policy due to the COVID-19 pandemic?

Yes, Hawaiian Airlines has introduced temporary changes to its cancellation policy due to the COVID-19 pandemic. Bookings made between March 1, 2020, and December 31, 2021, can be changed or canceled without charge, with new travel dates beginning by December 31, 2022. Any fare differences will apply.


Hawaiian Airlines aims to give travelers different options between completely flexible refundable fares and cheaper restrictive tickets when cancellation likelihood is low. Their tiered policies create choices for flyers based on known risks and the likelihood of modifying travel. With reasonable fees and policies disclosed upfront, consumers can confidently choose flights aligned with their budget and change risk factors. Understanding policies for specific tickets gives travelers the power to make the best airfare decisions.