Sun Country Airlines Cancellation Policy

Sun Country Airlines Cancellation Policy: What You Need to Know

When booking flights with Sun Country Airlines, understanding their cancellation policy is essential to ensure a hassle-free experience. This complete guide will walk you thru Sun Country’s cancellation policy, the 24-hour risk-free cancellation duration, and the way to cancel your reservation.

Sun Country Airlines Cancellation Policy

Sun Country Airlines’ cancellation policy allows passengers to cancel their bookings and receive a refund in the form of flight vouchers. These vouchers are valid for one year and allow passengers to book future flights with the airline. To ensure a smooth cancellation and avoid potential financial loss, it is important to check the specifics of your ticket type before booking by calling customer service at 651-905-2737. Remember that Sun Country Airlines offers 24-hour no-risk cancellations for a minimum of at least seven days before departure. This program helps passengers to cancel their trip within 24 hours of booking with a full refund.

To cancel your Sun Country Airlines flight, go to the “Manage Trip” segment at the airline’s professional internet site, log in on your account, find your booking, and select the “Cancel Flight” alternative. Review the cancellation terms and situations before confirming your cancellation, and you will receive a affirmation electronic mail containing information about your flight voucher.

24-Hour Cancellation Policy

Sun Country Airlines’ 24-hour cancellation application gives passengers brought flexibility and peace of thoughts whilst booking their flights.

This free choice allows you to cancel your reservation within 24 hours of reserving, so long as you book a minimum of seven days before your scheduled take-a-look-in date. If you change your thoughts or need to change your travel plans at some point in this first 24-hour window, you could, without a doubt, cancel your reservation and get hold of a complete refund without costs or consequences for the time you canceled.

This schedule is designed to offer you the opportunity to study and reassess your tour plans, ensuring that you could make informed choices about upcoming flights. By taking benefit of this 24-hour grace length, you can plan with self belief, knowing you have got a safety internet if your plans abruptly trade.

What is Sun Country Airlines’ cancellation policy for non-refundable tickets?

Sun Country Airlines’ cancellation policy for non-refundable tickets can be quite strict. Generally, if you need to cancel a non-refundable ticket, you will forfeit the entire cost of the ticket with no refund provided. However, there are a couple of exceptions to this rule:

  1. 24-Hour Risk-Free Cancellation: If you cancel your non-refundable ticket within 24 hours of booking it at 651-905-2737, Sun Country will provide a full refund as long as your travel is at least 7 days away.
  2. Cancel with Travel Credit: Even if you cancel outside the 24-hour window, you may be able to cancel your non-refundable ticket and receive a travel credit minus cancellation fees. The credit is valid for 1 year but cannot be refunded back to your original form of payment.

It’s very important to carefully review the fare rules when booking to understand if your ticket is truly non-refundable. Any changes or cancellations outside of the above exceptions will result in the loss of your entire ticket cost

How do I cancel my reservation?

There are a few options to cancel your Sun Country reservation:

  • Online: Visit and go to “Manage Booking” to retrieve and cancel your reservation online.
  • Mobile App: Use the Sun Country mobile app, access your reservation, and follow the prompts to cancel.
  • By Phone: Call Sun Country Reservations at 651-905-2737 and provide your record locator to cancel over the phone.
  • Airport Ticket Counter: Visit the Sun Country Airlines ticket counter at the airport to cancel in person.

Be prepared with your reservation details like record locator and passenger names. Have your method of payment handy in case refunds or credits need to be processed.

What if Sun Country Airlines cancels or changes my flight?

If Sun Country initiates a cancellation or significant change to your flight schedule, you are entitled to a full refund to the original form of payment, even for non-refundable tickets. Significant changes are as follows:

  • Flight departure/arrival time changes over 2 hours
  • Change in origin or destination city
  • Added connections or stopovers

You have the option to accept the flight change from Sun Country or request a full cash refund with no cancellation penalties if the new schedule no longer works for your travel plans.

Are there any situations where Sun Country waives cancellation fees?

While quite rare, Sun Country may waive cancellation fees and penalties under extraordinary circumstances such as:

  • Death of the passenger or immediate family member
  • Medical emergencies preventing travel
  • Military deployment affecting travel dates
  • Natural disasters impacting planned travel

However, these situations typically require providing documentation like a death certificate, medical records, or military, etc. In order to qualify for fee waivers when canceling your ticket. Sun Country reviews these requests on a case-by-case basis.

Can I get a refund if I cancel my Sun Country award ticket?

Yes, if you booked an award ticket using Sun Country’s UFly Rewards miles, you can cancel the reservation. And you can have those redeemed miles re-deposited back into your account. Any taxes or fees paid in cash would be refundable based on Sun Country’s normal cancellation policies.

However, keep in mind there may be a miles redeposit fee charged to have your miles returned to your account after cancellation. Be sure to review the UFly Rewards program terms if considering canceling an award booking.

Important Considerations

  • Some reservations may not be eligible for online cancellation. In such cases, contact Sun Country Airlines‘ reservation line at 651-905-2737 for assistance.
  • Sun Country Airlines processes refunds within seven days for credit card purchases and twenty days for cash sales. However, the refund processing time may vary depending on the payment method used.
  • Always check the specific terms and conditions of your ticket before booking to understand your options in case of cancellation.

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